Hi Robert.
1st - I'm not a trained tech. So I don't know much about all this. That said. I'll give you this and maybe you can suggest something I can do.
Intel System Identification Utility Reference Number: 0272 5784
Date Created: Tuesday, September 9, 2014 10:05:17 AM
ADVANCED
| SYSTEM INFORMATION | |
|---|---|
| Computer Manufacturer | Hewlett-Packard |
| Computer Model | 3031h |
| Operating System (O/S) | Microsoft Windows 7 Service Pack 1 |
| Operating System Build (O/S) | (build 7601), 64-bit |
| Operating System (version) | 6.1.7601 |
| O/S Language | 0409 |
| System RAM | 4.0 GB |
| .NET Framework Version | 3.5.30729.5420 |
| CD or DVD Device | hp DVD D DH16D5S |
| System Hard Drive Overview | |
| System Total Storage Size: | 698.5 GB |
| Local Disk C: | 698.5 GB |
| Used space: | 76.3 GB |
| Free Space: | 622.2 GB |
| Memory Detail | |
| Total Physical Memory | 4.0 GB |
| Available Physical Memory | 1.1 GB |
| Total Virtual Memory | 2.0 GB |
| Physical Drive | 0 |
| Maker | ST375064 |
| Model | 0NS |
| Bus Type | SATA |
| Internet Browser [1] | Internet Explorer |
| Internet Browser Version [1] | 9.11.9600.17239 |
| Internet Browser [2] | Firefox |
| Internet Browser Version [2] | 31.0 (x86 en-US) |
| CHIPSET INFORMATION | |
|---|---|
| Chipset Software Status | |
| Intel® Chipset Installation File (INF) detected | not detected |
| Detected Chipset INF Version | not detected |
| Chipset INF Status | not detected |
| Latest Version Available | not detected |
| Detailed Chipset Information | Intel® Chipset Identification Utility |
| GRAPHICS INFORMATION | |
|---|---|
| Graphics Product [1] | Intel(R) Q45/Q43 Express Chipset |
| Graphics Driver Version | not detected |
| Driver Status | not detected |
| 3D Acceleration | Yes |
| Hardware Transform & Lighting Support | Yes |
| Video Memory | 1.7 GB |
| Vertex Shader Support | 4.0 |
| Pixel Shader Support | 4.0 |
| Microsoft DirectX* Version | 11.0 |
| Current Graphics Resolution | 1360x768 |
| Current Color Depth | 32 Bits Per Pixel |
| Graphics Product [2] | Intel(R) Q45/Q43 Express Chipset |
| 3D Acceleration | Yes |
| Hardware Transform & Lighting Support | Yes |
| Video Memory | 1.7 GB |
| Vertex Shader Support | 4.0 |
| Pixel Shader Support | 4.0 |
| Raw EDID [1] | 00 FF FF FF FF FF FF 00 21 63 00 26 01 00 00 00 0D 17 01 03 08 3A 21 78 EA 2D 36 A7 54 38 AE 26 0D 4F 54 21 08 00 01 01 B3 00 95 00 01 01 01 01 81 00 81 40 01 01 66 21 50 B0 51 00 1B 30 40 70 36 00 99 E6 10 00 00 1E 02 3A 80 18 71 38 2D 40 58 2C 45 00 DC |
| MOTHERBOARD INFORMATION | |
|---|---|
| Manufacturer | not detected |
| Model | 3031h |
| AA Number | not detected |
| BIOS Vendor | Hewlett-Packard |
| BIOS Version | Hewlett-Packard 786G1 v01.22 |
| BIOS Release Date | 08/25/09 |
| System Memory | 4.0 GB |
| Sound Card | SoundMAX Integrated Digital HD Audio |
| PROCESSOR INFORMATION | |
|---|---|
| Manufacturer | Intel |
| Model | Intel(R) Core(TM)2 Duo CPU E8500 @ 3.16GHz |
| Intel Processor analysis tools | Intel Processor analysis tools |
| CPU Speed | 3.2 GHz |
| Link to Processor Specification | Link to Processor Specification |
| CPU Revision | 07 |
| CPU Type | 00 |
| CPU Family | 06 |
| CPU Model | 17 |
| CPU Stepping | A |
| WIRED NETWORKING INFORMATION | |
|---|---|
| Wired Networking Product | Intel(R) 82567LM based Network Controller(OEM) |
| Driver Version | 12.10.13.0 |
| Driver Status | Your driver is current |
| Intel PROSet Version | not detected |
| Hardware IDs | PCI\VEN_8086&DEV_10DE&SUBSYS_3034103C&REV_02 |
| WIRELESS NETWORKING INFORMATION | |
|---|---|
| Wireless Networking Product | not detected |
| Driver Version | not detected |
| Software/Driver Status | not detected |
| Latest version available | not detected |
| Hardware IDs | ms_sstpminiport |
&
Intel® Graphics Media Accelerator Driver Report
Report Date: 9/17/2014
Report Time[hr:mm:ss]: 13:54:49
Driver Version: 8.15.10.2869
Operating System: Windows 7 Service Pack 1(6.1.7601)
Default Language: English (United States)
DirectX* Version: 10.0
Physical Memory: 3991 MB
Minimum Graphics Memory: 32 MB
Maximum Graphics Memory: 1695 MB
Graphics Memory in Use: 198 MB
Processor: Intel64 Family 6 Model 23 Stepping 10
Processor Speed: 3158 MHz
Vendor ID: 8086
Device ID: 2E12
Device Revision: 03
* Accelerator Information *
Accelerator in Use: Intel(R) Q45/Q43 Express Chipset
Video BIOS: 1800.0
Current Graphics Mode: 1360 by 768